Billing Representative

Wisper Internet is expanding. With offices located in Illinois and Missouri, we are a leading wireless high-speed internet provider in the Midwest. We provide reliable service, focusing on rural and outlying communities.

We believe in building leaders within all levels of our company. To hire and retain employees who exemplify our Core Values, Wisper offers competitive salaries, generous health insurance options, dental, vision, a 401(k) plan (up to 4% company match), paid holidays, PTO, long- & short-term disability insurance, life insurance, and more! Are you a humbly confident professional driven to solution? Would you like to take your career to the next level with a growing company in the essential internet services industry? If so, please read on!

Billing Representative

Wisper Internet is seeking a full-time non-exempt Billing Representative to join our Billing Team. In this role, the ideal candidate's primary responsibility is to assist customer with billing related matters.

Pay: $16.50/hr
Schedule: Monday-Friday 8:00am-4:30pm

Essential Job Functions

• Interact with customers using phone, email, chat, SMS or in-person while utilizing Wisper core values.
• Follow Billing procedures without deviation
• Basic troubleshooting of customer's internet connection via phone, email, chat, SMS or even while the customer is visiting with you in the retail storefront location
• Interface with customers on behalf of Wisper at the retail location both in-person and via phone, email, chat, SMS, etc
• Understand & follow proper escalation procedures
• Ability to follow instructions from our internal knowledge base or other Wisper-provided documentation sources
• Assist customers with billing needs, including taking payment, explaining bills, etc. whether in-person, by phone, email, chat or SMS
• Perform internal sales functions including determining service availability, selling packages & scheduling jobs
• Ensure customers have access to online systems, such as bill pay, email account, etc.
• Perform administrative tasks which support the customer
• Perform administrative tasks which support the local storefront location as required, such as ordering office supplies, scheduling repairs of office equipment, etc.
• Contribute to a strong team morale
• Assist in reaching department Key Performance Indicators
• Other related duties as directed and assigned

Job Requirements

• High School Diploma or equivalent
• 1+ year customer service experience
• Must be legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
• Regular & predictable attendance required

Desired Skills & Competencies

• Will make customer satisfaction a priority
• Ability to quickly build a rapport & credibility as well as effective & professional communication
• Comfortable with Microsoft Office & similar software packages
• Adaptable to fast-paced environment & ability to prioritize job duties

Working Conditions

• Fast-paced environment with multiple changes to schedules & fluctuating priorities
• Work is performed primarily indoors in an office setting but may include outdoors on occasion

Physical Requirements--X-Light: Lifting 0-10 lbs.