Job Summary:

The Patient Access Associate assists in maintaining a well-organized and functional practice and promotes safe and effective care of patients through support services. The Patient Access Associate performs clerical duties for the practice including charting, typing, faxing, filing, scanning and telephone communications. The Patient Access Associate is responsible for collecting patient co-pays and balances. The associate obtains patient demographic and insurance information and enters that information into the registration system. The Patient Access Associate is responsible for performing insurance eligibility checks, scheduling appointments, receiving test results, and obtaining physician’s orders.

Service and Quality Standards:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

2. People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirement s of the Code of Conduct, and identifies any conflicts of interest

3. Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

4. Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

5. Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

Job Responsibilities:

1. Supports patient’s rights and responsibilities, including respect of cultural and religious diversity.

2. Demonstrates flexibility to meet staffing needs of office/organization and appearance.

3. Appropriately follows the chain of command.

4. Posts payments in the system, balances payments at the end of the shift and assures all monies are

secured and submitted to the appropriate office staff at the end of the shift.

5. Confirms that new patient paperwork is complete.

6. Ensures accuracy of patient registration information to contribute to an efficient revenue cycle.

7. Performs eligibility checks daily to ensure complete and accurate insurance information prior to

scheduled appointment.

8. Offers Privacy Notices to patients and documents such per policy.

9. Ensures Patient information is protected.

10. Facilitates, accurate, timely and safe patient/visitor related activities in an efficient and courteous

manner.

11. Performs clerical duties as assigned to ensure the efficient utilization and management of data.

Education Requirements and Other Requirements:

Education Level: High school graduate or equivalent preferred. Medical terminology course or background preferred.

Experience Requirements: Experience in a medical setting.

Other Requirements: Must be able to complete computer work. Typing of 40-50 wpm preferred. Excellent communication and interpersonal skills are necessary.

Working Conditions: Category II – Tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks. The normal work routine involves no exposure to blood, body fluids, or tissues, but exposure or potential exposure may be required as a condition of employment. Appropriate protective measures are readily available to every employee engaged in Category II tasks.

Physical Activity: NA 0-25% 26-75% 76-100%

Lift/Carry X

Push/Pull X

Reach Overhead X

Climb X

Squat/Bend/Kneel X

Sit X

Stand X

Walk/Move About X

The most significant duties have been included in this description. Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.