Job Summary: This position was developed to ensure there is backup coverage in all areas of Patient Access when existing staff is absent. To fulfill this responsibility this position will be required to learn and perform registration responsibilities in all areas of patient access which includes learning all of the multiple software applications that are a part of each job responsibility in all registration areas within the hospital and at other offsite locations. Flexibility in availability is a requirement do to Patient Access being 24/7. Previous registration experience is required as well as previous customer service experience.

Service and Quality Standards:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with imaging center policies and code of conduct

Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

Growth

Is a loyal ambassador

Demonstrates commitment to imaging center mission and vision

Is active and involved

Supports imaging center initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

Finance

Is a good steward of imaging center resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

Basic Job Responsibilities:

1. Registers patients in all areas of Patient Access which includes confirming patient information following the appropriate registration processes for that registration type. This includes following all processes and procedures that are associated with that registration.
2. Performs all appropriate eligibility verifications that are required at the time of registration so the record is appropriately setup for payment, this includes making any notes that would assist in the payment process.
3. Determines if the patient has any financial obligations that should be collected at the time of registration and provides any immediate financial counseling that is required or directs the patient to the appropriate staff to further counsel the patient with their patient options if necessary.
4. If the patient is presenting with an order from their provider, determines if the order has all of the required information before completing the registration, which includes contacting the physician office if more information is needed.
5. Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative, which includes witnessing all signatures obtained, scanning the forms into the imaging system and/or distributing the paperwork when applicable.
6. Communicates with the receiving departments when the patient registration completed and that the patient is ready for the service as applicable, this includes considering the patient’s physical abilities and determining if a wheelchair or an escort for transport.
7. Performs all of the cashiering functions which includes collecting money from the patients as applicable, posting the receipts in the system, balancing the drawer and appropriately completing the final report documentation and depositing the receipts at the end of the shift.
8. Performs all downtime processes and procedures when applicable.
9. Performs quality improvements to records as indicated by the quality improvement tool in a timely and efficient manner.

In addition to the basic responsibilities there may be specific responsibilities associated with the registration areas of Patient Access:

Outpatient Registrar Responsibilities:

Performing Medical Necessity and understanding the specific registration responsibilities within the Radiology, the Lab and the VADLAB which includes determining insurance eligibility for the services and if authorization is required for those scheduled or walk in patients procedures.

ER / Express Care Associate Responsibilities:

Performs the registration processes that are designed for the ER and multiple express care locations which includes understanding the patient tracker, determining patient or specific insurance procedures and/or presumptive charity procedures and/or collection of payment responsibilities.

Pre-Arrival Associate Responsibilities:

Performs the per-registration processes developed for the scheduled services performed at the hospital which includes determining authorization requirements and learning the software used to assist in determining the estimated patient financial responsibilities.

OB Admission Coordinator Responsibilities:

Performs all of the inpatient and outpatient registration responsibilities for all OB patients as well as performing the admission responsibilities for all other hospital admissions.

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent.

Prior Registration Experience is required.

Prior Customer Service Experience is required.

Experience Requirements: Typing skills of 40-50 wpm

Medical Terminology course or background preferred

Excellent communication and customer service skills needed

Computer and organizational skills

Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid.