Hospital Support Specialist

The Veterinary Customer Service Representative serves as the first point of contact for clients, maintaining a client-centric mentality and advocating for their needs.
Key Responsibilities:
• Scheduling appointments with veterinarians
• Checking in clients and patients, managing appointment flow
• Answering phone calls, including emergencies and handling prescription requests
• Performing administrative tasks, such as patient rechecks and online appointment scheduling
Requirements:
• Availability to work 12-hour shifts, including full weekend and holiday coverage
• Working knowledge of multi-line phone systems, office equipment, and software
• Ability to pass a drug screen and maintain confidentiality
• Comfort interacting with clients in person and over the phone
• Calmness during emergency situations
Benefits Package
• 401(k) plan with company match
• Dental insurance and vision coverage
• Health insurance and life insurance
• Paid time off and employee wellness programs
• Professional development assistance and referral program