Consumer Lending Indirect Manager

Scott Credit Union is looking to hire a full-time Consumer Lending Indirect Manager to join our amazing Consumer Lending team. This Consumer Lending Indirect Manager position works Monday - Friday during normal business hours. 

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:
Accountability - we take pride and ownership in all we do.
Diversity - we are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - we encourage the professional development of our employees.
Integrity - we maintain the highest ethical standards.
Service Excellence - we are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. 

The Day to Day as a Consumer Lending Indirect Manager:

The Consumer Lending Indirect Manager oversees all aspects of dealer development, application processing, credit underwriting and funding. Reports to the Vice President of Consumer Lending and is responsible for managing the indirect lending functions of the credit union. This position is responsible for managing indirect lending activities that are consistent with SCU’s business strategy and risk tolerances and works with the Vice President of Consumer Lending in the overall growth of the lending indirect portfolio. The Consumer Lending Indirect Manager manages risk associated through proper risk identification, risk management practices and effective oversight. A typical day will look like:

• Ensures department’s compliance with SCU lending policies and procedures and all government regulations.
• Coach, mentor, and provide development opportunities for staff.
• Responsible for accurate reporting of individual and team performance and the monitoring of goals and services standards for the team.
• Handles complex and escalated dealer issues.
• Acts as senior underwriter with higher lending authority 
• Directs and oversees the underwriting activities for all indirect consumer loans and may oversee direct underwriting in the absence of the Consumer Lending Direct Manager.
• Responsible for the monthly and quarterly performance metrics completion and review of performance metrics with employees to ensure individual and overall production. 
• Plans and facilitates department and individual meetings to relay information, foster collaboration, and develop a high performing team.
• Monitors underwriting activity to include regular review of delinquency and charge off ratios for each underwriter, ensuring underwriting guidelines are being adhered to. 
• Reach and maintain budget goals for indirect loan volume. 
• Proactively support and coach staff to deliver extraordinary service.
• Ensures staff is up to date on updated policies and procedures.
• Works to streamline department processes, seeks out more effective and efficient ways of accomplishing daily tasks, and is constantly aware of costs associated with running the department and searches for effective ways to control or cut those costs.
• Initiates and recommends changes to processes, procedures, and technology as needed to improve the dealer experience.  
• Ensures that staff is trained properly to process dealer documents accurately and ensure that packets are complete and accurate according to policy and procedures and requirements set out in regulation.  
• Assures that the team processes dealer loan requests promptly and efficiently.
• Monitor rates and pricing and marketplace for changes in the industry or changing trends and report to management in a manner that allows the credit union to react competitively.
• Remains on the forefront of technological developments as they relate to automatic consumer lending systems.
• Coordinates with the dealer representative the marketing efforts for credit union’s indirect lending program, including making regular visits to all dealerships, scheduling promotions and working with credit union’s marketing department to order giveaways and organize other marketing materials.
• Creates, runs, and monitors regular reports on consumer indirect lending production, including reports such as, but not limited to, dealership compensation, dealership statistics, dealership production, charge offs by dealership, delinquency by dealership, charge offs by scoring tier, delinquency by scoring tier, consumer loans by scoring tier, back-end product reports, rate surveys, rate verification, AutoCount, and loan extension tracking.
• Evaluates work of employees, conducts performance appraisals, recommends promotions, reassignments, the hiring of new employees, and related personnel functions.  Provides training and assistance to employees to ensure efficient and effective delivery of member services.
• Perform such other duties and accountabilities as assigned.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• High School Diploma or GED
• Supervisory or management experience
• Minimum two years of experience working in a financial institution or contact center
• Working knowledge of state and federal lending regulations
• Personal computer experience to include Microsoft Office programs

Preferred Qualifications That Could Set You Ahead:

• Bachelor’s degree in a business-related field
• Two years of consumer lending indirect experience
• Loan underwriting experience with automated lending systems

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.