Regulatory Compliance Administrative Assistant

Hospice of Southern Illinois is a not-for-profit, free-standing, community-based hospice offering Southern Illinois and St. Louis Metro-East communities a range of services for people of all ages at the end of life. We have been providing compassionate care to terminally ill patients and their families in their home or a home-like setting since 1981. Since that time, we have continued our mission to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Our reputation is a direct result of our desire to do more than what is required or expected. This can be seen in the passion and commitment of our employees and volunteers to provide excellent hospice care through all the services we provide. A career in hospice care at Hospice of Southern Illinois is a calling. Is it calling you? We are currently hiring for a Regulatory Compliance Administrative Assistant position that would be based out of our Belleville, IL office.
 
Summary of the Regulatory Compliance Administrative Assistant Position:

• Position Summary: As an integral member of the Regulatory Compliance team, enhances the effectiveness of the department by providing exceptional customer service to internal and external customers.  Provides clerical and operational support.  Oversees the daily clerical operations of the office to improve efficiency to meet organizational objectives.  This position reports to both the Regulatory Compliance Quality Manager as well as the Regulatory Compliance Education Manger.
• Full-Time Non-Exempt Position
• 40 hours weekly, Monday- Friday 8:30 A.M.- 5:00 P.M.
• Will be based out of our Belleville Patient Services Office.
• Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
• By applying, you are consenting to be contacted via phone call, text, or email regarding your application for this position.
• For further information about our company and to apply online, please visit www.hospice.org/careers.
• For any questions or concerns, please contact HR Generalist Jade Gutierrez at (618) 310-7129 or email jgutierrez@hospice.org  .
• EOE

1. Education
   1. High school graduate.
   2. Associate degree preferred.
2. Experience
   1. Proficient in Microsoft Office products and working knowledge in general office procedures required.
   2. Healthcare environment experience preferred.
3. Other Qualifications
   1. Types accurately with a speed of 60 w.p.m.
   2. Superior communication, organizational, human relations, and active listening skills.
   3. Takes initiative and demonstrates exceptional attention to detail.
   4. Able to work independently and prioritize multiple tasks.
   5. Willing and able to provide exceptional customer services.
   6. Ability to identify and solve problems, collect data, establish facts and draw conclusions. 
   7. Able to self-manage to ensure deadlines are met.

1. Supports Regulatory Compliance Education Manager and Quality Manager as needed.
2. Responds appropriately and promptly to inquiries or refers to appropriate personnel.
3. Maintains strict confidentiality of patient and employee information.
4. Assist with performing duties associated with HQRP in a timely manner; including, but not limited to, data submission and data retrieval.
5. Assists with processing external surveys (i.e., enter EGSS into Qualtrics and maintain internal spreadsheets).
6. Assists with completing audits as needed (i.e. running reports and auditing records).
7. Demonstrates the ability to navigate and utilize reporting capabilities in Suncoast Solutions and proficient with Microsoft applications, including Excel, Power Point, and Word.
8. Assists with managing online education system.
9. Assists with clerical duties associated with education and quality programs.
10.  Assists with creation of education and quality materials as needed.
11.  Assists with preparing information for external audits.
12. Attends QAPI Education and Regulatory Oversight Committee meetings and assists with minutes, agendas, and other duties related to the meeting.
13.  Assigns CNA yearly competency education in accordance with federal guidelines.
14.  Support with data collection, document maintenance, and monitors performance.
15. Collaborates with Regulatory Compliance Department to identify compliance concerns and   initiate corrective actions.
16. Effectively presents information in a clear and concise manner.
17. Ability to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors; someone in whom others place their trust and are assured that trust will not be betrayed.
18. Demonstrates the ability to embrace change, manage stress, and maintain a positive attitude while getting along with others to work cooperatively in a team environment to meet deadlines, goals, and objectives.
19. Able to work independently and prioritize multiple tasks to meet the needs of several individuals. 
20. Identifies and contributes to the development of processes to improve workflow.
21.  Actively participates on committees as assigned.
22.  Exemplifies Hospice of Southern Illinois core values in daily practice.
23.  Appropriately manages Paid Time Off. 
24.  Accurate timesheet documentation.
25.  Other duties as assigned.

• Paid Time Off (PTO)

• Extended Illness Benefits (EIB)
• Blue Cross Blue Shield Healthcare Medical Insurance. Company pays 90% of the employee’s health insurance premiums and contributes 15% towards the health insurance premiums for spouses or children.
• Medical FSA for Traditional PPO Health Insurance Plans
• Dependent Care FSA
• HSAs for High Deductible Health Insurance Plans with an employer contribution
• Blue Cross Blue Shield Dental Insurance
• VSP Vision Insurance
• BCBS Basic Life and AD&D insurance (Paid for by the company)
• BCBS Voluntary Supplemental Life Insurance for the employee, spouse, or children
• BCBS Short-Term Disability
• BCBS Long-Term Disability (Paid for by the company)
• Tuition Reimbursement of $3,500 annually after one year of employment for approved courses.
• Student Loan Reimbursement of $2,500 annually after one year of employment
• 403(b) Retirement Plan with a company match up to 3% in 2024.
• Employee Assistance Program from Mine & Associates
• McKendree University 10% Tuition Discount
• SIUE 5% Tuition Discount
• Recruitment Referral Reward Program
• Discounts from select companies (auto, cellphone, etc.)
• Earn Burgundy Bucks which can be spent on items such as clothing and services in the Employee Portal.
• Wellness Reimbursement of $200 annually for gym memberships, marathons, and weight loss programs.