Financial Recovery Representative (Collections)

Posted: 01/05/2025

Accounting

1st MidAmerica Credit Union has over 87 years of history servicing members of the Metro East, Illinois and Kansas City areas. We have 11 branches currently throughout the area servicing over 68,000 residents in 31 counties!

If you enjoy helping people and are detail oriented, we encourage you to apply and become part of our team!

This position comes with a world-class benefits package that includes: Medical, Dental and Vision insurance, both in and out-of-network coverage, with eligibility for 100% company paid medical on preventative care. We also offer company paid Life, ADD, STD and LTD insurance. Company paid technical training and $2K per year in tuition reimbursement for other relevant coursework. But what is even more world class is our 401K program! We contribute 10% of an employee's annual salary after one year of service - no employee contribution required.

Don't miss out on an opportunity to join a growing organization that is a dedicated part of your community!

Role:

Supports the Financial Recovery Department by assisting in collection of past due accounts and processing paperwork associated with bankruptcies and repossessions.

Essential Functions & Responsibilities:

		Contacts delinquent accounts by phone and mail; takes appropriate action to bring current. Provides required notices to all involved parties.
		Analyzes financial situation of delinquent borrowers; makes recommendations to repossess or charge off account collateral when other arrangements to bring the loan current are unsuccessful. Possesses expertise in communicating with m embers based on individual scenarios and severity of delinquency.
		Maintains accurate files and reports on all collections activity. Prepares daily, weekly, and or monthly reports on collection activity as directed.
		Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
		Provides information to legal counsel, outside agencies and appropriate parties as necessary. Testifies at legal proceedings as required.
		Performs other job related duties as assigned.

Performance Measurements:

1.	To ensure timely contact of members with delinquent loans to inquire about re-payment intent. Initiate calls to members on the generation of the 30 day notice.
2.	To maintain accurate and complete records of all collection and recovery activity.
3.	To adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and insure collection activity is always within credit union policy and all relevant regulations.
4.	To provide informed, professional assistance and support to all members. To troubleshoot and resolve inquiries in a timely, friendly and accurate manner.
5.	To collect 30/60/90 day delinquent accounts as assigned and in accordance with established timelines.
6.	To maintain a dependable record of productivity, attendance and timeliness.

Knowledge and Skills:

Experience	One year to three years of similar or related experience.
Education	A high school education or GED.
Interpersonal Skills	Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills	Must have good communications skills. 10-key calculator, typewriter and keyboard skills.
Physical Requirements
Work Environment

This Job Description is not a complete statement of all duties and responsibilities comprising the position.